FAQ

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Frequently Asked Questions

  • What's the deal with SmartSeek?

    We're your one-stop shop for sourcing, purchasing, logistics, and even building your e-commerce store. We make the complicated stuff easy!

  • Where are you guys located?

    We've got offices in the USA, China, and Turkey. we also have our partners working remotely online  So yeah, we're pretty global!

  • How do I get started with you?

    Just hit us up with a Discovery Call or email, and we'll take it from there.



  • How do you find suppliers?

    We do all the legwork, online and in-person, visiting manufacturers and warehouses to find the best fit for you. we also source Alibaba, Baidu, 1688, taboo  

  • Can you help me source from China?

    Absolutely, we're pros at making sourcing from China a breeze.

  • What about other countries?

    We've got you covered in Turkey and the USA too! some customers want products  high quality  specially made in the USA and mid-level quality made in Turkey  

  • What kind of products can you help me find?

    From trending items to niche products, we can help you find what you're looking for. we have experience in health and beauty, toys, clothing, fabrics, electronics, hardware, outdoor furniture, and some dry fruits  and we always open to discussing your products if we can help

  • How do you handle shipping?

    We take care of all the nitty-gritty details, from paperwork to delivery. depends on your order LTL, air cargo, or full container load 

  • What about packaging?

    We ensure your products are packed securely and efficiently, ready to be shipped.

  • Can you speed up shipping?

    Yep, we offer expedited 3 to 7-day shipping within the USA. in most cases with sample orders or your air shipments and for the full conatiner load the shortest time from china to usa  23 days always ask your agent before shipping so we see what we can do to help you get faster your shipment 

  • Do you build e-commerce stores?

    You bet! We can build you a custom e-commerce store tailored to your needs. we use shopify and big commerce 

  • What's this about dropshipping?

    We can find you reliable dropshipping suppliers and even integrate them into your online store.

  • How do you handle payments?

    We settle all payments after you've confirmed all the details, making transactions smooth

  • Can you help with SEO and social media?

    Absolutely, we'll guide you through SEO, social media, and all the other stuff to get your store noticed.

  • I'm a startup, can you help?

    Totally! We love helping startups get their supply chain and online stores up and running.

  • What if I need to scale my business?

    Our services are super scalable. Whether you're growing fast or taking it slow, we can adapt.

  • Do you do prototypes?

    Yep, from your first sketch to a working prototype, we've got your back.

  • What about OEM manufacturing?

    We handle that too, ensuring quality and efficiency from start to finish.

  • is my information safe with you?

    Absolutely, your privacy and security are super important to us.

  • Can you help me find new products for my store?

     For sure, we're always on the lookout for cool, new products that'll make your store stand out.

  • How do you guys handle price negotiations?

    We roll up our sleeves and get into the nitty-gritty of price talks for you. Our goal is to get you the best deal without skimping on quality.

  • Can you get me a better deal than if I negotiated myself?

    Most likely, yes! We've got the market know-how and the bargaining chops to get you a price that's not just competitive but also fair.

  • What if a supplier won't budge on price?

    If a supplier plays hardball, we explore other avenues like bulk discounts or long-term contracts to get you value for your money.

  • How long does the sourcing process usually take?

    The timeline can vary, but we aim to make it as quick and efficient as possible. usually its 24 hours to 72 hours

  • What if I have a tight deadline?

    Let us know, and we'll do our best to accommodate your needs.

  • What about customs and import duties?

    : We'll guide you through the customs process to make it as smooth as possible.

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